Question 1

Is Truly a real insurance broker or just a comparison site?

Accepted Answer

Truly is a full-service insurance brokerage. You get access to our team of licensed insurance brokers who give personalized advice, help you choose the right coverage, and support you through claims. You're never on your own after you buy.

Question 2

How fast can I get a quote?

Accepted Answer

Personal quotes come back the same day and commercial coverage is typically bound in 2 to 3 days. You can also call us at 519.800.4770 and we'll quote over the phone.

Question 3

What types of insurance do you offer?

Accepted Answer

We cover auto, home, condo, tenant, business, commercial liability, real estate investor portfolios, and startup insurance — all from top Canadian insurers.

Question 4

What happens if I need to make a claim?

Accepted Answer

Call your Truly Insurance broker during business hours and we'll help you report the claim, explain the process, and advocate with the insurer. For after-hours emergencies, our claims page lists 24-hour carrier claim lines so you can report directly, then let us know so we can advocate for you.

Question 5

Can I switch to Truly if I already have insurance?

Accepted Answer

Absolutely. You can switch any time, even mid-policy. Any early-termination fee from your current provider is often offset by the savings we find you.

Question 6

How is Truly transparent about how it's paid?

Accepted Answer

As a licensed brokerage, we disclose how we operate, how we're compensated, and any potential conflicts of interest before you buy. No hidden incentives.